Customer Service Level 2 E-Learning

Qualification Description

Whether used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

This course has been designed to support employees and learners as they enhance their Customer Service Skills and can prove an invaluable tool to add value through professional development to your organisation. The key area covered are

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Who is it for

The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.


This course is delivered online as E-Learning module that should take approximately 120 minutes to complete. You will need access to the internet to be able to complete this. This Qualification has a final Multiple Choice Assessment to achieve completion.

What you'll gain

Successful completion will gain you a Highfield Completion Certificate.

Purchase Details

When you purchase this course we will contact you to provide access details to our partners E-Learning platform including all usernames and passwords. Please make sure that you provide your name and current contact details.



Customer Service Level 2 E-Learning

This training will ensure customer service in your business hits the right note.

Highfield Completion Certificate

60 - 120 Minutes

E-Learning Certificate

Contact Us Today

Get in touch for more information about how to obtain a qualification or how to sign up members of your organisation to vocational training.